Course Overview

In this course, you'll explore why strong working relationships matter for success at work. You'll look at how relationships support influence, negotiation and managing differences, and learn practical ways to build trust and rapport in everyday interactions. You'll also consider how relationships can change over time, how to recognise early challenges, and how to adapt your approach when working with different perspectives and communication styles.

This course helps build interpersonal skills, including teamwork, communication and influence.

Learning Objectives:

By completing this course, you will be able to:

• Explain how strong working relationships support influence, negotiation, productive discussions and effective outcomes
• Use practical techniques to build trust, rapport and credibility in everyday interactions
• Recognise when working relationships change and choose actions that help restore progress
• Apply flexible approaches to work effectively with different perspectives and communication styles