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Customer Service

Title Publisher Training Time Price
Challenging Customers Pathway Training Learning Planet 2 Hours £ 24.00
Complaint Handling Learning Planet 10 Minutes £ 9.00
Customer Service ADVANCED Learning Planet 10 Minutes £ 9.00
Customer Service Excellence Learning Planet 10 Minutes £ 9.00
Customer Service Skills Pathway Training Learning Planet 2 Hours £ 24.00
Handling Difficult Customers Learning Planet 10 Minutes £ 9.00
Keeping your Customers Informed Learning Planet 10 Minutes £ 9.00
Managing customer needs Learning Planet 10 Minutes £ 9.00
Positive First Impressions Learning Planet 10 Minutes £ 9.00
Showing Empathy Learning Planet 10 Minutes £ 9.00
Title Publisher Training Time Price
Complaints Handling Open eLMS 30 Minutes £ 23.00
Customer Service Open eLMS 40 Minutes £ 23.00
Customer Service General Open eLMS 45 Minutes £ 23.00
Title Publisher Training Time Price
Being Disability Aware in Customer Service (hospitality) Direction Training 1 Hour £ 12.00
Creating a Positive Customer Environment (hospitality) Direction Training 1 Hour £ 12.00
Disability and Cultural Awareness (hospitality) Direction Training 40 Minutes £ 12.00
Handling Customer Problems Positively (hospitality) Direction Training 1 Hour £ 12.00
Handling Different Customer Behaviours (hospitality) Direction Training 1 Hour £ 12.00
Understanding Customer Needs (hospitality) Direction Training 1 Hour £ 12.00
Title Publisher Training Time Price
Handling Complaints Skillshub 25 Minutes £ 9.00
Personal Presentation & Hygiene Standards Skillshub 25 Minutes £ 9.00
The Balance Between Sales & Service Skillshub 25 Minutes £ 9.00
The Importance of Customer Engagement Skillshub 25 Minutes £ 9.00
The Importance of Product Knowledge Skillshub 25 Minutes £ 9.00
Understanding Different Customer Behaviours Skillshub 25 Minutes £ 9.00
Title Publisher Training Time Price
Customer Service - Phone Tips Real Projects 5 Minutes £ 6.00
Customer Service - What is Service Recovery Real Projects 5 Minutes £ 6.00
Customer Service Email Tips Real Projects 5 Minutes £ 6.00
Customer Service: Top Tips Real Projects 5 Minutes £ 6.00
Dealing with Difficult People - Phone and Digital Real Projects 20 Minutes £ 20.00
Dealing with Difficult People: Retail and Hospitality Real Projects 20 Minutes £ 20.00
Managing Client Relationships Real Projects 20 Minutes £ 20.00
Title Publisher Training Time Price
Being competitive standout from the crowd Pearltech 25 Minutes £ 10.00
Building Relationships with customers Pearltech 25 Minutes £ 10.00
Creating a Good First Impression Pearltech 25 Minutes £ 10.00
Taking Phone calls Pearltech 25 Minutes £ 10.00
Title Publisher Training Time Price
Excellent Customer Service Maguire Training 30 Minutes £ 25.00
Title Publisher Training Time Price
Customer Excellence Learner Bubble 2 Hours £ 20.00
Handling Complaints Learner Bubble 1 Hour £ 20.00
Title Publisher Training Time Price
Complaints Handling Me Learning 1 Hour 30 Minutes £ 25.00
Customer Service Me Learning 30 Minutes £ 20.00
Title Publisher Training Time Price
A Balancing Act Access Group 15 Minutes £ 12.00
Caring for Vulnerable Customers Access Group 15 Minutes £ 12.00
Customer Service Essentials Access Group 40 Minutes £ 12.00
Handling Complaints Access Group 15 Minutes £ 12.00
Maintaining Existing Customers Access Group 15 Minutes £ 12.00
Managing Expectations Access Group 15 Minutes £ 12.00
Title Publisher Training Time Price
Customer Empathy iAM Learning 10 Minutes £ 10.00
Customer Persuasion iAM Learning 20 Minutes £ 20.00
Dealing with Emotional and Angry Customers iAM Learning 10 Minutes £ 10.00
Handling Complaints iAM Learning 20 Minutes £ 20.00
Taking Responsibility iAM Learning 10 Minutes £ 10.00
The Art of Patience iAM Learning 10 Minutes £ 10.00
The Use of Positive Language iAM Learning 10 Minutes £ 10.00
Understanding the Customer iAM Learning 10 Minutes £ 10.00
Title Publisher Training Time Price
Complaints Handling Dynamic Business 20 Minutes £ 16.00
Title Publisher Training Time Price
Customer Service Talent Quest 15 Minutes £ 10.00
Improving Customer Rapport Talent Quest 15 Minutes £ 10.00
Managing Upset Customers Talent Quest 15 Minutes £ 10.00
Networking and Building Relationships Talent Quest 15 Minutes £ 10.00
Prevent and Manage Violence in Customer Facing Roles Talent Quest 15 Minutes £ 10.00
Role of the Customer and Supplier Talent Quest 10 Minutes £ 10.00
Title Publisher Training Time Price
Customer Service Flick Learning 40 Minutes £ 18.00

Customer Service

Title Publisher Training Time Price
Customer Service - Angry Customers Kallidus 38 Minutes £ 20.00
Customer Service - Exploring Needs Kallidus 34 Minutes £ 20.00
Customer Service - First Contact Kallidus 30 Minutes £ 20.00
Customer Service - Matching Needs Kallidus 30 Minutes £ 20.00
Customer Service Essentials Kallidus 40 Minutes £ 20.00
Customer Service Knowledge and Attitude Kallidus 30 Minutes £ 20.00
Handling Complaints Kallidus 48 Minutes £ 20.00
Satisfying Challenging Customers Kallidus 34 Minutes £ 20.00

Customer Service

Title Publisher Training Time Price
Body Language in Customer Service Assemble You 15 Minutes £ 12.00
Confidence at Work Assemble You 15 Minutes £ 12.00
Dealing with Self-Doubt in Customer Service Assemble You 15 Minutes £ 12.00
Defusing an Argument Assemble You 15 Minutes £ 12.00
Essentials of Face-to-Face Customer Service Assemble You 15 Minutes £ 12.00
Handling Customer Objections Assemble You 15 Minutes £ 12.00
How to Deal With Difficult Customers Assemble You 15 Minutes £ 12.00
How to Motivate Your Customer Service Team Assemble You 15 Minutes £ 12.00

Customer Service

Title Publisher Training Time Price
Excellent Customer Service Maguire Training 30 Minutes £ 25.00