Course Overview

We communicate more than ever at work - through meetings, messages, documents, and social media. And increasingly, AI is helping us do it faster. But speed doesn't always mean clarity.

This course helps you regain control of your communication. You'll learn how spoken, written, nonverbal, and social media communication really works in modern workplaces - and how technology and AI subtly shape how your message is received. Through practical examples, you'll understand how to communicate with intent, clarity, and awareness, so your message lands the way you intend it to.

Learning Objectives:

By the end of this course, you will be able to:

• Identify ways to overcome communication challenges in spoken and written communication
• List what to be aware of when using nonverbal communication
• Explain how communication technologies - including AI - can affect your message, particularly the speed of the message