Course Overview

This course has been designed to provide an understanding of equal employment opportunity (EEO) and discrimination.

Learning Outcomes

This course provides an understanding of:

• What equal employment opportunity (EEO) means
• The legislation that applies to EEO
• Behaviour that is considered unlawful discrimination, and defences and exceptions
• How organisations should manage internal complaints, and
• What happens when an individual makes an external complaint.

This course has been reviewed by a recognised subject matter expert in this space: Mahay Consulting Services Ltd. Monica has decades of hands-on experience, predominantly in the tech industry. She is a seasoned lawyer specialising in data protection, privacy, compliance, ESG, human rights and AI. Her expertise in new and advanced technologies, combined with extensive in-house experience, allows her to provide practical and commercially viable advice

Target Audience

This course is intended for managers and supervisors seeking to strengthen understanding of inclusive workplace practices and contribute to a culture where everyone feels valued and supported.It reinforces organisational expectations and encourages behaviours that support equity and belonging.

Suitable across retail, support offices, operational teams, and customer-facing environments, the course helps learners understand how individual actions influence team culture and employee experience.

It is particularly effective for organisations embedding inclusion priorities into everyday operations and employee development programmes.