Overview

Coaching is a powerful skill that provides practical and focused support. It is particularly valuable when people take on new responsibilities or are facing specific challenges or issues. Coaching can also be beneficial in raising people’s self-awareness and encouraging the development of key management skills.

This module illustrates how adopting a coaching management style can help you to develop your staff and build their confidence in their own capabilities and competencies.

Objectives

By the end of the course, trainees will be able to:

• Use the GROW model of coaching
• Set meaningful coaching goals
• Identify the role of questions in the coaching process
• Gain commitment for coaching objectives
• Agree outcomes and manage expectations
• Acknowledge and address the challenges in the coaching relationship
• Monitor the progress of individual learning and development

Topics

• Definition of coaching
• What use is coaching to managers
• What are the benefits of coaching
• The GROW model
• Forward planning
• Listening and questioning skills