Course Overview

Escalation should strengthen decision-making, not create unnecessary conflict. This course examines why poorly managed escalations undermine trust and execution, and how organizations can build more effective escalation processes. You'll learn practical rules for deciding when to escalate, documenting issues, encouraging joint escalation, and using escalations as opportunities for coaching and organizational learning. Develop a structured approach that turns escalation into a valuable leadership and decision-making tool.

Learning Objectives:

In this course you learned to:

• Recognize how poor escalation practices undermine trust and execution
• Apply structured escalation princiIn this course you learned to:
• ples that improve collaboration and decision-making
• Use escalation as a tool for coaching, learning, and organizational improvement