Overview

Phishing remains one of the most costly and successful forms of cybercrime - because it targets human behaviour, not just technical vulnerabilities. This course exposes how attackers use deceptive emails, fake websites, smishing, vishing, and AI-enhanced social engineering techniques to manipulate trust, create urgency, and steal sensitive information. Through realistic workplace scenarios and decision-based learning, learners develop the ability to recognise psychological triggers, identify suspicious communications, and respond safely and confidently under pressure.

Learning Objectives:

• Identify common phishing tactics across email, SMS, voice, and social media channels
• Recognise key warning signs and behavioural manipulation techniques used by attackers
• Verify suspicious communications effectively before taking action
• Follow appropriate reporting procedures when a phishing attempt is suspected
• Make safer decisions that protect themselves and their organisation

Target Audience:

All employees across all levels and functions, particularly those who regularly use email, receive external communications, or have access to financial or sensitive systems.

Features & Benefits:

• Covers phishing, smishing, vishing, and AI-enhanced social engineering
• Realistic workplace scenarios with decision-based response practice
• Builds psychological trigger recognition and verification habits
• Built to neurodiverse-friendly design standards
• AI-enhanced visuals, avatars, and voiceovers
• SCORM compliant