Overview

This course will give the learner the knowledge and confidence to handle Social Tenant Access to Information Requirements (STAIRs) effectively. You will learn to recognise, categorise, and manage these requests, ensuring compliance and building trust with tenants.

Learning Objectives

• Explain the purpose and impact of STAIRs
• Identify potential STAIRs requests quickly and accurately
• Categorise and direct requests correctly
• Identify the correct actions to take when receiving a STAIRs request
• Describe how STAIRs works alongside data protection requirements
• Support a positive tenant experience while remaining compliant