Overview

A clear, jargon-free introduction to artificial intelligence for everyone in the organisation. Complete beginners go from what AI actually is to using today’s generative AI tools with confidence, and using them responsibly, through real examples, interactive activities and four short units. Learners come away able to spot where AI genuinely adds value and put it to work in their own roles.

Target Audience

All staff and teams, at any level and in any function, who need practical AI literacy. No technical background required.

Learning Objectives

Upon completion, learners will gain a full and clear understanding of:

• What AI is and isn’t, in plain language
• Where and how AI is already used across industries and everyday work
• How to use generative AI tools effectively for real work tasks
• How to spot practical, valuable applications of AI in their own role
• How to use AI safely, responsibly and in line with emerging regulation
• How to communicate the benefits of AI confidently to clients and colleagues

Features and Benefits

• Written for complete beginners: practical, jargon-free and easy to follow.
• Current and fact-checked: researched against up-to-date 2026 sources, including the latest tools and regulation.
• Four short, focused units with gated progression; each unit unlocks once the previous one is passed.
• Light, formative interactions running through every unit (click-to-reveal, quick knowledge checks and estimate-and-reveal sliders), never scored.
• An end-of-unit quiz that finishes with a marking screen showing which answers were right or wrong, with a short explanation for each.
• Easy retakes: a failed quiz drops the learner straight back into freshly shuffled questions, with no need to click through the unit again.
• Optional audio narration on every screen (the learner chooses to listen), plus narrated motion-graphic video introductions, with captions throughout for accessibility.
• Responsive layout, suitable for PC, tablet and mobile
• SCORM 1.2 conformant (single SCO); reports completion and an averaged score to any compliant LMS.

Course Contents

Unit 1: The Foundations of AI

• What artificial intelligence is and what it is not
• Narrow, general and super AI and a short history of the field
• How AI, machine learning and deep learning fit together
• How AI learns from data and why data quality matters
• Everyday and business uses of AI and the myths to ignore

Unit 2: AI in Action: AI Across Your Business

• The four jobs AI is genuinely good at
• AI across business functions and industries
• Real-world case studies, large and small
• Where AI delivers the most value
• Spotting AI opportunities and proving the value

Unit 3: Generative AI in Practice

• What generative AI is and the tools and copilots you will meet
• How large language models work
• Writing effective prompts, with practical techniques
• Everyday workplace use cases
• The limits to watch for and how to verify

Unit 4: Using AI Responsibly in Business

• Protecting privacy and confidential data
• Bias, fairness and accountability
• Security, deepfakes and transparency
• Rules, regulation and building a responsible AI culture
• Knowing when not to use AI