Overview

A hands-on introduction to getting real work done with Claude, the AI assistant from Anthropic. Complete beginners go from their first conversation to confident daily use: what Claude is, how to prompt it well, practical workflows across the working day, and how to use it safely and responsibly. The practical companion to AI for Business 101.

Target Audience

Any employee who wants to use Claude productively at work, across any role or department. No technical background required.

Learning Objectives

Upon completion, learners will gain a full and clear understanding of:

• What Claude is, who makes it and what it is good at
• How to set up Claude and hold a productive conversation
• How to write clear prompts that get great results
• How to apply Claude to real day-to-day tasks across their role
• How to use Claude’s key features, including documents, Projects and Artifacts
• How to use Claude safely, responsibly and in line with their organisation’s policy

Features and Benefits

• Written for complete beginners: practical, jargon-free and easy to follow.
• Current and fact-checked: researched against up-to-date 2026 sources, including the latest tools and regulation.
• Four short, focused units with gated progression; each unit unlocks once the previous one is passed.
• Light, formative interactions running through every unit (click-to-reveal, quick knowledge checks and estimate-and-reveal sliders), never scored.
• An end-of-unit quiz that finishes with a marking screen showing which answers were right or wrong, with a short explanation for each.
• Easy retakes: a failed quiz drops the learner straight back into freshly shuffled questions, with no need to click through the unit again.
• Optional audio narration on every screen (the learner chooses to listen), plus narrated motion-graphic video introductions, with captions throughout for accessibility.
• Responsive layout, suitable for PC, tablet and mobile.
• SCORM 1.2 conformant (single SCO); reports completion and an averaged score to any compliant LMS.

Course Contents

Unit 1: Meet Claude

• What Claude is and who builds it
• How it works, what it is good at and where it falls short
• The different models, plans and ways to use Claude
• Getting set up and holding your first conversation
• Using Claude safely and what to expect from it

Unit 2: Talking to Claude

• What a prompt is and the parts of a great one
• Giving Claude context and your own documents
• Iterating in a conversation to get exactly what you want
• Using Projects, Artifacts and web search
• A simple prompting checklist

Unit 3: Claude at Work

• The everyday tasks Claude is brilliant at
• Drafting, summarising, analysing and researching
• Examples across common roles and departments
• Producing finished work with Artifacts
• Building Claude into your daily routine

Unit 4: Using Claude Well

• Protecting data and using Claude responsibly
• Verifying outputs and staying accountable
• When not to use Claude and keeping a human in the loop
• Transparency, ownership and security
• A personal action plan