Overview

Effective problem solving increasingly involves working alongside artificial intelligence to analyse information, generate insights, and support decision-making. This e-learning course provides a comprehensive introduction to using AI as a responsible and effective problem-solving partner. It covers key areas such as understanding what AI can and cannot do, defining and structuring problems, prompting AI effectively, verifying and assessing outputs, and applying human judgement and oversight.

Through interactive content and realistic scenarios, the course equips learners with the knowledge and practical skills needed to use AI confidently and responsibly. Learners will explore how to guide AI, evaluate its outputs, and apply structured approaches to real workplace challenges.

Whether working in operational, strategic, or analytical roles, understanding how to use AI in problem solving is essential for improving decision-making, reducing risk, and achieving better outcomes.

Learning Objectives:

• Understand how AI can support problem solving and where human judgement remains essential
• Explain how to define, structure, and break down problems for effective use with AI
• Recognise the limitations of AI and how they can impact decision-making
• Gain practical skills in prompting AI and refining its outputs
• Develop the ability to verify, assess, and apply AI-generated insights responsibly
• Be equipped to use AI as a thinking partner to support smarter, more informed workplace decisions

Audience:

This e-learning course is aimed at anyone involved in problem solving and decision-making and provides a practical overview of how to use AI effectively and responsibly.