Course Overview

As AI systems take on increasingly human-like roles within organizations, leaders must learn to manage not just technology, but behavior, accountability, and governance. This course explores what AI personas are, the leadership challenges they introduce, and how to establish clear ownership and oversight. You'll learn practical frameworks for managing AI personas responsibly, ensuring they align with organizational values while building trust with employees, customers, and stakeholders in an AI-driven workplace.

Learning Objectives:

In this course you learned to:

• Understand what AI personas are and why they require leadership oversight
• Recognize the importance of governance, accountability, and clear ownership for AI systems
• Apply a practical framework to manage AI personas responsibly across the organization