Course Overview

Having difficult conversations is challenging. In this module. you'll learn how to structure these conversations to achieve positive outcomes.

Learning Outcomes

This interactive self-study e-learning course provides an introduction to handling difficult conversations. Using a range of realistic examples, scenarios and challenges, it is the ideal starting point to begin building your ability to conduct challenging conversations.

Managing difficult conversations is for anyone looking for a clear, easy to understand introduction on the best way to handle difficult conversations in the workplace. It is part of the Mind Tools off-the-shelf course library, designed to help you build your personal effectiveness as a manager or leader.

By completing Managing difficult conversations you will be able to:

• Outline the benefits of having a difficult conversation
• Detail and apply the steps involved in preparing for a difficult conversation
• Explain the importance of effective listening, feedback and reading body language in a difficult conversation
• Identify reasons for negative reactions
• Describe techniques to diffuse argumentative, aggressive, or hostile behaviour

Target Audience

This course is ideal for new and aspiring managers.