Overview

Conflict arises from a wide number of situations. They are rarely black and white with one party right and another wrong. Instead, they are typically due to job roles, varied working habits, personality clashes, and poor leadership and management.

This course is for anyone, regardless of their position in a business. During this course, you will cover a range of methods to recognise and deal with conflict in the workplace.

Objectives

By the end of this course you will have learned about:

• Why conflict management is important
• Legislation covering conflict management
• Preventing conflict
• Discrimination
• Handling and dealing with conflict
• Reporting and recording incidents